Privacy Policy

Fairview Community Website: https://fairviewcommunity.uk/

Fairview Community (“we”, “us”, “our”) helps connect local funds and volunteers with services and service users in our community. This policy explains what personal information we collect, why we collect it, and how we look after it.

1. Who we are

Fairview Community is a community group based in Fairview, Cheltenham.

If you have any questions about this policy or how we handle your information, you can contact us at:

• Email: Undisclosed – please use contact form
• Address: Undisclosed

2. What information we collect

Depending on how you use our website and services, we may collect:

• Contact details — name, email address, phone number, postal address
• Volunteer information — skills, availability, experience, and details relevant to a volunteering role
• Service user information — details about the support or service someone needs, so we can match them with the right help
• Donation/fundraising information — if you donate or apply for community funds, we may collect payment or bank details (handled via our payment provider, not stored by us directly) and information needed to process applications
• Communications — any information you send us by email, contact form, or in person
• Technical information — such as IP address, browser type, and pages visited, collected automatically when you use our website (see Section 6 on Cookies)

We only collect information that is necessary for the purpose it is being collected for.

3. How we use your information

We use your information to:

• Connect volunteers with service users and community projects
• Process and administer applications for local funds or support
• Respond to enquiries and provide information about our services
• Keep records of our community activities, as required for safeguarding and accountability
• Send updates about Fairview Community, where you have agreed to receive them
• Comply with our legal obligations

4. Our legal basis for using your information

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:

• Consent — for example, when you sign up to volunteer or subscribe to updates
• Legitimate interests — to run and improve our community services
• Contract — to provide a service you have requested
• Legal obligation — where we are required to keep or share certain records

5. Who we share your information with

We do not sell your personal information. We may share it with:

• Volunteers or organisations directly involved in delivering the support you have requested
• Trusted service providers who help us run our website, payments, or communications (e.g. AmbroTech Ltd)
• Local authorities, funders, or safeguarding bodies, where we are legally required to do so

We require anyone we share information with to keep it secure and use it only for the purpose agreed.

6. Cookies

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings.

7. How long we keep your information

We keep personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law, after which it is securely deleted or anonymised.

8. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including limiting who can access it and using secure systems to store it.

9. Your rights

Under UK data protection law, you have the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict or object to how we use your information
• Ask for your information to be transferred to another organisation, where possible
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details in Section 1.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your information properly: www.ico.org.uk.

10. Children’s information

Our services are intended for adults. If we knowingly collect information from a child, we will only do so with appropriate consent and care, in line with safeguarding good practice.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.